Account
Delete your ARKOSCOPE account
How to request deletion of your ARKOSCOPE account and the associated data.
Your ARKOSCOPE account
An ARKOSCOPE account exists only if you signed in with Apple to use account-based features (or, for Google Play app review only, with a review account created by ARKOSCOPE); free content needs no account. iPhone and Android accounts are separate.
ARKOSCOPE stores neither your name nor your email address: your account is identified by the pseudonymous identifier supplied by Apple. An email on its own therefore cannot identify your account.
On iPhone
In the app: More → Settings → Account → Delete account. A new Apple authentication is required, and the app tells you whether server deletion is complete or still pending.
What is deleted and what may be kept is described in the privacy notice.
On Android
ARKOSCOPE for Android is publicly available on Google Play; availability may vary by country.
In the Android app: More → your account → Delete my ARKOSCOPE account. You can also request deletion without the app, below (Google Play review accounts are deleted in the app).
Without the app
For an Android account, you can request deletion here without reinstalling the app. You sign in with Apple, using the same Apple Account as in the Android app; ARKOSCOPE requests neither your name nor your email address.
ARKOSCOPE then shows what will be deleted and what is kept, and asks you to confirm. Deletion is immediate once confirmed; if it is interrupted, it is completed automatically.
If no Android account is linked to that Apple Account, nothing is deleted and no account is created. iPhone accounts are deleted from the iPhone app.
Android: what is deleted, what is kept
Deleted, in a single operation: the account, its sessions and linked devices, editorial access, the notification token, notification preferences and history, purchases linked to the account, and sign-in attempts.
Kept, and only this: a record of the request (a fingerprint, a pseudonymous marker, its status and dates), from which the Apple identifier is erased once deletion is complete; a marker for each purchase, so that it cannot be assigned to another account; a purchase still awaiting confirmation by Google, detached from the account and erased once confirmed; and the identifiers of Google notification messages, to prevent their replay.
Deletion does not cancel a Google Play subscription, does not revoke the Sign in with Apple authorisation (you can do so in your Apple Account settings) and does not affect an iPhone account.
Subscriptions
Deleting your account does not cancel a subscription. Cancel it with the store that bills you: Apple subscriptions or Google Play subscriptions.
Never send
Never include a password, an Apple or Google code, a one-time code, a private key or financial information in a request.
Response time
ARKOSCOPE answers requests within the time limits set by the GDPR: one month from receipt, which may be extended by two further months where necessary; you are then informed within the first month.
Contact
Privacy and deletion requests: privacy@arkoscope.com. The operator of ARKOSCOPE is identified in the legal notice.